Terms & Conditions
Throughout the site (lakefrontresidence.co.nz), the terms “we”, “us” and “our” refer to Lakefront Residence (the Property); "client", “guest”, “visitor”, “you” and “your” refer to any legal entity visiting our website.
We reserve the right to update, change or replace any part of the Terms & Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
www.lakefrontresidence.co.nz is operating in New Zealand and this agreement is governed by the laws of New Zealand.
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and its surroundings.
Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.
CHECK-IN POLICY
Standard check-in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. An additional fee will be charged if you do not check out by 11am. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.
SECURITY BOND
A security bond form with credit authorisation is required to be completed and returned at a minimum of 7 days prior to your arrival. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only charge your credit card if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $500 cash bond to be paid. This payment will be refunded within 7 days of departure, once we receive your departure inspection report and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method).
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing.
CHILDREN
Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check-in. Supervision of children around fireplaces, decks, lakes, roads, driveways and all areas of the property and surrounds are the sole responsibility of parents/guardians and Lakefront Residence accepts no responsibility.
LAKE SAFETY
The lake is 9 metre deep, please be aware of the depth and all children must have adult supervision at all times. We are not responsible for any accidents caused by negligence. Please wear safety jackets when kayaking, safety jackets are located in the hallway closet.
You understand that swimming and the use of kayak is at your own risk. Especially if a person swims or kayaks while intoxicated, under the influence, has health issues or while pregnant. You accept full responsibility for any bodily injury arising from swimming or kayaking and hold the owners harmless. You understand that there are potential dangers that the lake may present to children who are not carefully supervised. You agree to be fully and solely responsible for any accidents that may incur. You understand the risks discussed above and agree that you will assume all responsibility for yourself and for the consequences of those in your party.
FIREPLACES
Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause including smoke or ember damage from incorrect use. You will ensure the fire is put out entirely whenever you leave the premises even for short periods.
Supervision of children around all fireplaces is required and is the responsibility of parents/guardians. ALL fireplaces and their external casings can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite.
WEDDINGS & EVENTS
We do accept functions, wedding parties and large group gatherings, however, these are all STRICTLY prohibited without written consent from Management prior to your arrival.
To secure your wedding or event dates, a non-refundable 50% deposit is required. We are unable to hold dates without deposits.
NOISE
Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.
PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.
NO SMOKING
Smoking inside the property is strictly prohibited at Lakefront Residence. If there is any evidence of smoking inside the property you will be charged an additional $500 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
CLEANING
Lakefront Residence must be left in the condition they were in upon guests arrival. Excess cleaning fees up to $200 may apply (e.g. excessive rubbish not being removed, dishes not washed and put away, etc). Please report any existing damage to the Property upon your arrival. Please immediately report any damage which occurs during your stay.
LOST OR DAMAGED KEYS
Please note: Returning the key safely is the guests’ responsibility and an additional $25 will be charged to your card for lost or damaged keys. If guests lose keys or lock keys inside the property and require access, a security call-out fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes, re-keying is required costs will be calculated based accordingly and charged to the guest.
PAYMENT POLICY
A 50% deposit is required to secure your booking. Full payment is required within 7 days of your arrival date. If payment is not received by the due date, Lakefront Residence reserves the right to cancel the booking.
Rates quoted are in New Zealand dollars and are subject to change at any time. Lakefront Residence is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions applies to certain rates during special event periods.
CANCELLATION POLICY
- Cancellations with more than 90 days notice prior to your arrival a 20% cancellation fee of the booking total will be incurred.
- Cancellations with less than 90 days notice prior to your arrival date 50% cancellation fee of the booking total will be incurred.
- Cancellations within 7 days of your arrival date a 100% cancellation fee of the booking total will be incurred.
This cancellation policy applies to accomodation reservations made via www.lakefrontresidence.co.nz only, does not apply to Weddings or Events bookings or reservations made via third party websites.
No cancellations are accepted within 7 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.
In the event Lakefront Residence must cancel your accommodation for circumstances beyond our control a full refund will be made. However, we will not be held liable for any further costs incurred. We strongly recommend travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
INDEMNITY
Guests and their visitors' actions, conduct and safety are the responsibility of the Guests. Lakefront Residence do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
CONTACT
If you have any questions, please visit our Contact page and get in touch with us.